:root{--rwto-pink:#c92c65;--rwto-indigo:#333989;--rwto-ink:#2f3446;--rwto-muted:#747b8d;--rwto-border:#eadfe2;--rwto-blush:#fff6f8;--rwto-bg:#fffaf8;--rwto-shadow:0 12px 34px rgba(83,31,48,.08)}
.rwhc-app{min-height:100vh;background:var(--rwto-bg);color:var(--rwto-ink);font-family:var(--rw-font,Arial,sans-serif)}.rwhc-hero{padding:54px 22px 50px;text-align:center;background:radial-gradient(circle at 50% -20%,#ffe1ea 0,transparent 48%),linear-gradient(180deg,#fff,#fffaf8);border-bottom:1px solid var(--rwto-border)}.rwhc-brand{display:inline-block;text-decoration:none;color:var(--rwto-indigo);font-family:var(--rw-display,Georgia,serif);font-weight:900;font-size:27px;margin-bottom:22px}.rwhc-eyebrow,.rwhc-sectionhead>span{display:block;color:var(--rwto-pink);font-size:10px;font-weight:900;letter-spacing:.16em}.rwhc-hero h1{margin:8px 0 8px;color:#391923;font-family:var(--rw-display,Georgia,serif);font-size:clamp(38px,5vw,58px);letter-spacing:-.035em}.rwhc-hero p{margin:0 auto;color:var(--rwto-muted);font-size:15px}.rwhc-search{display:flex;align-items:center;max-width:720px;margin:26px auto 16px;background:#fff;border:1px solid #e8dfe2;border-radius:16px;box-shadow:var(--rwto-shadow);padding:0 16px}.rwhc-search span{color:var(--rwto-pink);font-size:22px}.rwhc-search input{width:100%;border:0!important;outline:0!important;background:transparent!important;padding:17px 12px!important;font-size:15px}.rwhc-pills{display:flex;justify-content:center;gap:8px;flex-wrap:wrap}.rwhc-pills button{border:1px solid #eadfe2;border-radius:999px;background:#fff;color:#665f68;padding:8px 12px;font-weight:750;font-size:11px;cursor:pointer}.rwhc-pills button.active,.rwhc-pills button:hover{background:#fff0f3;border-color:#e5a7ba;color:#b41d49}.rwhc-main{max-width:1180px;margin:auto;padding:30px 20px 70px}.rwhc-quick{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-top:-10px;margin-bottom:28px}.rwhc-quick a{display:grid;grid-template-columns:auto 1fr;gap:2px 12px;padding:18px;background:#fff;border:1px solid var(--rwto-border);border-radius:16px;box-shadow:0 8px 24px rgba(83,31,48,.05);text-decoration:none;color:inherit}.rwhc-quick i{grid-row:1/3;display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:#fff0f3;color:var(--rwto-pink);font-style:normal;font-size:20px}.rwhc-quick b{color:#391923}.rwhc-quick span{color:var(--rwto-muted);font-size:11px}.rwhc-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:22px}.rwhc-sectionhead h2{font-family:var(--rw-display,Georgia,serif);font-size:30px;margin:6px 0 16px;color:#391923}.rwhc-articles{display:grid;gap:10px}.rwhc-articles article{background:#fff;border:1px solid var(--rwto-border);border-radius:15px;overflow:hidden;box-shadow:0 5px 18px rgba(83,31,48,.035)}.rwhc-articles article>button{width:100%;display:flex;justify-content:space-between;gap:16px;align-items:center;text-align:left;border:0;background:#fff;padding:17px 18px;cursor:pointer}.rwhc-articles article>button span{display:grid;gap:4px}.rwhc-articles em{color:var(--rwto-pink);font-style:normal;font-size:9px;font-weight:900;letter-spacing:.08em}.rwhc-articles b{color:#37303a;font-size:14px}.rwhc-articles small{color:var(--rwto-muted);font-size:11px}.rwhc-articles article>button>i{display:grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#fff5f7;color:var(--rwto-pink);font-style:normal;font-size:18px}.rwhc-articles article>div{display:none;padding:0 18px 18px;border-top:1px solid #f4eaed}.rwhc-articles article.open>div{display:block}.rwhc-articles article.open>button>i{transform:rotate(45deg)}.rwhc-articles p{color:#625b64;line-height:1.75;font-size:13px}.rwhc-feedback{display:flex;align-items:center;gap:7px;margin-top:12px}.rwhc-feedback span{font-size:11px;color:var(--rwto-muted)}.rwhc-feedback button{border:1px solid #e5dce0;background:#fff;border-radius:999px;padding:6px 10px;font-size:10px;cursor:pointer}.rwhc-care{padding:24px;border-radius:18px;background:linear-gradient(145deg,#8f1741,#c92c65);color:#fff;box-shadow:0 18px 38px rgba(143,23,65,.2);position:sticky;top:20px}.rwhc-care>span{font-size:9px;font-weight:900;letter-spacing:.14em}.rwhc-care h3{font-family:var(--rw-display,Georgia,serif);font-size:27px;margin:8px 0}.rwhc-care p{font-size:12px;line-height:1.7;opacity:.92}.rwhc-care a{display:inline-flex;margin-top:8px;background:#fff;color:#7f1738;text-decoration:none;border-radius:10px;padding:11px 14px;font-size:11px;font-weight:900}.rwhc-status{margin-top:14px;padding:17px;background:#fff;border:1px solid var(--rwto-border);border-radius:16px}.rwhc-status b,.rwhc-status span,.rwhc-status a{display:block}.rwhc-status span{margin:5px 0 10px;color:var(--rwto-muted);font-size:11px}.rwhc-status a{color:var(--rwto-pink);font-size:11px;font-weight:850;text-decoration:none}
.rwto-member{display:grid;gap:18px}.rwto-member-head{padding:28px;border:1px solid var(--rwto-border);border-radius:18px;background:linear-gradient(145deg,#fff,#fff7f9);box-shadow:var(--rwto-shadow)}.rwto-member-head span{color:var(--rwto-pink);font-size:9px;font-weight:900;letter-spacing:.15em}.rwto-member-head h2{font-family:var(--rw-display,Georgia,serif);color:#391923;font-size:30px;margin:6px 0}.rwto-member-head p{color:var(--rwto-muted);margin:0}.rwto-member-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.rwto-member-grid>section,.rwto-member-section{background:#fff;border:1px solid var(--rwto-border);border-radius:16px;padding:20px;box-shadow:0 7px 22px rgba(83,31,48,.045)}.rwto-member h3{color:#391923;margin:0 0 6px}.rwto-member p{color:var(--rwto-muted);font-size:12px;line-height:1.6}.rwto-switch{display:flex!important;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid #f1e9ec}.rwto-switch input{width:18px;height:18px}.rwto-primary,.rwto-data-actions button{margin-top:14px;border:0;border-radius:10px;background:var(--rwto-pink);color:#fff;padding:10px 14px;font-weight:850;cursor:pointer}.rwto-data-actions{display:flex;gap:8px;flex-wrap:wrap}.rwto-data-actions button.danger{background:#fff;color:#a52744;border:1px solid #efc5cf}.rwto-event{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;padding:13px 0;border-bottom:1px solid #f1e9ec}.rwto-event div{display:grid}.rwto-event span{font-size:9px;color:var(--rwto-pink);font-weight:900;text-transform:uppercase}.rwto-event b{margin:3px 0;color:#3b3440}.rwto-event small{color:var(--rwto-muted)}.rwto-event em{font-style:normal;font-size:10px;border-radius:999px;padding:6px 9px;background:#f5f1f3}.rwto-event button{border:1px solid #e6c0cb;background:#fff6f8;color:#a91f49;border-radius:9px;padding:8px 10px;font-weight:800;font-size:10px}.rwto-appeal-modal[hidden]{display:none}.rwto-appeal-modal{position:fixed;inset:0;background:#27151d88;z-index:99999;display:grid;place-items:center;padding:18px}.rwto-appeal-modal form{position:relative;width:min(560px,96vw);background:#fff;border-radius:18px;padding:25px;box-shadow:0 28px 70px #0003}.rwto-appeal-modal label{display:grid;gap:6px;margin:12px 0;font-size:11px;font-weight:800}.rwto-appeal-modal textarea,.rwto-appeal-modal input{border:1px solid #e2d9dd;border-radius:10px;padding:10px}.rwto-close{position:absolute;right:14px;top:12px;border:0;background:transparent;font-size:24px}
.rwto-staff-overview,.rwto-member360{margin-top:16px;padding:20px;background:#fff;border:1px solid #eadfe2;border-radius:18px;box-shadow:0 9px 28px rgba(83,31,48,.055)}.rwto-staff-head{display:flex;justify-content:space-between;gap:14px;align-items:center}.rwto-staff-head span{font-size:9px;letter-spacing:.13em;color:#c92c65;font-weight:900}.rwto-staff-head h2{margin:5px 0;color:#391923;font-size:22px}.rwto-staff-head a{color:#c92c65;text-decoration:none;font-weight:850;font-size:11px}.rwto-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-top:15px}.rwto-kpis a{padding:15px;border:1px solid #eee3e6;border-radius:13px;background:#fff9fa;text-decoration:none}.rwto-kpis b{display:block;color:#333989;font-size:22px}.rwto-kpis span{display:block;color:#777082;font-size:10px;margin-top:4px}.rwto-admin-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:16px}.rwto-appeal-row{padding:15px 0;border-top:1px solid #eee7ea}.rwto-appeal-row>div:first-child{display:grid;gap:3px}.rwto-appeal-row span,.rwto-event-list small{color:#7a7380;font-size:10px}.rwto-appeal-row p{font-size:12px;color:#5e5964}.rwto-appeal-row form textarea{width:100%;margin:8px 0;border:1px solid #dedfe7;border-radius:10px;padding:9px}.rwto-event-list{display:grid}.rwto-event-list a{display:grid;grid-template-columns:auto 1fr auto;gap:4px 10px;padding:11px 0;border-top:1px solid #eee7ea;text-decoration:none;color:inherit}.rwto-event-list span{font-size:9px;color:#c92c65;font-weight:900}.rwto-event-list b{font-size:12px}.rwto-event-list small{grid-column:2}.rwto-event-list em{grid-row:1/3;grid-column:3;font-style:normal;font-size:9px}.rwto-help-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.rwto-help-grid article{padding:17px;border:1px solid #e9dfe3;border-radius:14px;background:#fff}.rwto-help-grid span{font-size:9px;color:#c92c65;font-weight:900}.rwto-help-grid h3{font-size:13px;color:#332d36;margin:6px 0}.rwto-help-grid p,.rwto-help-grid small{font-size:10px;color:#777180}.rwto-templates{margin-top:16px}.rwto-templates form{display:grid;grid-template-columns:1fr 1fr;gap:12px}.rwto-templates label{display:grid;gap:5px;font-size:10px}.rwto-templates textarea{border:1px solid #dedfe7;border-radius:10px;padding:9px}.rwto-health{display:grid;grid-template-columns:1fr 1fr;gap:16px}.rwto-health>section{padding:20px;border:1px solid #e9dfe3;border-radius:16px;background:#fff}.rwto-health-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.rwto-health-grid div{padding:12px;border-radius:11px;background:#fff7f9;border:1px solid #f0e2e6}.rwto-health-grid span{display:block;font-size:9px;color:#7c7480}.rwto-health-grid b{display:block;margin-top:4px;color:#333989}.rwto-enforce-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:14px 0}.rwto-enforce-grid form{padding:15px;background:#fff8fa;border:1px solid #f0dce2;border-radius:14px}.rwto-enforce-grid label{display:grid;gap:5px;margin:9px 0;font-size:10px}.rwto-enforce-grid input,.rwto-enforce-grid select,.rwto-enforce-grid textarea{border:1px solid #dedfe7;border-radius:9px;padding:8px}.rwto-signal{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}.rwto-signal span{padding:8px 10px;border-radius:999px;background:#f7f2f4;color:#746c78;font-size:9px}.rwto-signal b{color:#333989}.rwto-timeline article{display:grid;grid-template-columns:auto 1fr auto;gap:10px;padding:12px 0;border-top:1px solid #eee7ea}.rwto-timeline i{width:9px;height:9px;border-radius:50%;background:#c92c65;margin-top:5px}.rwto-timeline div{display:grid}.rwto-timeline span{font-size:9px;color:#c92c65;font-weight:900}.rwto-timeline b{font-size:12px}.rwto-timeline p{margin:3px 0;font-size:10px;color:#6f6974}.rwto-timeline small{color:#8a8490;font-size:9px}.rwto-timeline em{font-size:9px;font-style:normal}.rwto-qa-form{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;align-items:end}.rwto-qa-form label{display:grid;gap:4px;font-size:9px}.rwto-qa-form label:nth-last-of-type(1){grid-column:1/-1}.rwto-qa-list{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:14px}.rwto-qa-list article{padding:14px;border:1px solid #e8dfe2;background:#fff;border-radius:13px}.rwto-qa-list b,.rwto-qa-list span,.rwto-qa-list small{display:block}.rwto-qa-list p{font-size:10px;color:#6f6875}.rwto-evidence{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.rwto-evidence a{display:grid;grid-template-columns:auto 1fr;gap:7px;align-items:center;text-decoration:none;color:#433d47;font-size:9px}.rwto-evidence img,.rwto-evidence a>span{width:42px;height:42px;object-fit:cover;border-radius:8px;background:#f4eef1;display:grid;place-items:center}.rwto-empty{color:#8a8490;font-size:11px}
/* staff UI restyled to match the clean Free-plan member experience */
.rwst-app{--rwst-brand:#c92c65;--rwst-indigo:#333989;--rwst-ink:#303546;--rwst-muted:#747b8d;--rwst-border:#eadfe2;background:#fffaf8!important}.rwst-side,.rwst-topbar{background:rgba(255,255,255,.97)!important;border-color:#eadfe2!important}.rwst-logo,.rwst-pagehead h1,.rwst-panel h2{color:#391923!important}.rwst-heart,.rwst-side nav a.active,.rwst-side nav a:hover{color:#c92c65!important}.rwst-side nav a.active,.rwst-side nav a:hover{background:#fff0f3!important}.rwst-panel,.rwst-kpi,.rwst-review,.rwst-case-detail,.rwst-member360,.rwst-tablewrap,.rwst-emptybox{border-color:#eadfe2!important;box-shadow:0 8px 24px rgba(83,31,48,.05)!important}.rwst-primary{background:#c92c65!important}.rwst-secondary{border-color:#e4cfd6!important;color:#333989!important}.rwst-notification-bell.has-unread{background:#fff0f3!important;color:#c92c65!important}
@media(max-width:900px){.rwhc-layout,.rwto-admin-grid,.rwto-health{grid-template-columns:1fr}.rwhc-quick,.rwto-help-grid{grid-template-columns:1fr 1fr}.rwto-kpis{grid-template-columns:1fr 1fr}.rwto-member-grid,.rwto-enforce-grid{grid-template-columns:1fr}.rwto-templates form{grid-template-columns:1fr}.rwto-qa-form{grid-template-columns:1fr 1fr}.rwto-qa-list{grid-template-columns:1fr 1fr}}
@media(max-width:620px){.rwhc-main{padding:20px 13px 50px}.rwhc-quick,.rwto-help-grid,.rwto-qa-list{grid-template-columns:1fr}.rwhc-hero{padding:38px 16px}.rwto-kpis,.rwto-health-grid,.rwto-qa-form{grid-template-columns:1fr 1fr}.rwto-event{grid-template-columns:1fr auto}.rwto-event button{grid-column:1/-1}.rwto-staff-head{align-items:flex-start;flex-direction:column}}
.rwto-download{display:inline-flex;margin-top:12px;border-radius:10px;background:#c92c65;color:#fff!important;text-decoration:none!important;padding:10px 14px;font-weight:850;font-size:11px}.rw-help-shell{margin:0;background:#fffaf8}.rw-help-shell main{min-height:100vh}