:root{--rwst-p:#c92c65;--rwst-b:#333989;--rwst-n:#172554;--rwst-t:#34384a;--rwst-m:#7a7f90;--rwst-l:#e7e8ef;--rwst-bg:#f6f7fb;--rwst-card:#fff}*{box-sizing:border-box}body.rw-staff-shell{margin:0;background:var(--rwst-bg);color:var(--rwst-t);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif}.rwst-app{min-height:100vh;display:grid;grid-template-columns:238px minmax(0,1fr)}.rwst-side{position:sticky;top:0;height:100vh;background:#151a3b;color:#fff;padding:24px 15px;display:flex;flex-direction:column}.rwst-logo{display:flex;align-items:baseline;gap:6px;color:#fff;text-decoration:none;font-size:23px;font-weight:900;padding:4px 12px 22px}.rwst-logo span{color:#ff6f9f;font-size:12px;letter-spacing:.08em;text-transform:uppercase}.rwst-me{border:1px solid rgba(255,255,255,.09);background:rgba(255,255,255,.05);border-radius:13px;padding:12px 13px;margin:0 5px 18px}.rwst-me b,.rwst-me small{display:block}.rwst-me small{color:#bfc3db;margin-top:4px;font-size:11px}.rwst-side nav{display:grid;gap:4px}.rwst-side nav a{display:flex;align-items:center;gap:11px;padding:11px 12px;color:#cfd2e5;text-decoration:none;border-radius:10px;font-weight:750;font-size:14px}.rwst-side nav a:hover,.rwst-side nav a.active{background:rgba(255,255,255,.1);color:#fff}.rwst-side nav a.active{box-shadow:inset 3px 0 0 #ff6f9f}.rwst-side nav i{font-style:normal;width:20px;text-align:center;color:#ff9abd}.rwst-side-bottom{margin-top:auto;display:grid;gap:7px;border-top:1px solid rgba(255,255,255,.1);padding:15px 10px 0}.rwst-side-bottom a{color:#c5c9dd;text-decoration:none;font-size:12px;font-weight:700}.rwst-main{min-width:0;padding:30px 34px 55px;max-width:1500px;width:100%;margin:0 auto}.rwst-pagehead{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:22px}.rwst-pagehead 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#f0f0f4;color:var(--rwst-t);text-decoration:none}.rwst-queue a:last-child{border:0}.rwst-queue span{display:grid;place-items:center;min-width:29px;height:29px;border-radius:999px;background:#fff0f5;color:var(--rwst-p);font-weight:900}.rwst-audit-mini>div{display:grid;grid-template-columns:auto 1fr auto;gap:9px;align-items:start;padding:12px 0;border-bottom:1px solid #f0f0f4}.rwst-audit-mini>div:last-child{border:0}.rwst-audit-mini p{margin:0;color:var(--rwst-m);font-size:12px}.rwst-audit-mini small{color:#a2a5b1;font-size:10px}.rwst-badge{display:inline-flex;align-items:center;padding:6px 9px;border-radius:999px;background:#eff1f6;color:#596075;font-size:10px;font-weight:900;text-transform:none;white-space:nowrap}.rwst-badge.good{background:#eaf8ef;color:#247242}.rwst-badge.warn{background:#fff5e3;color:#916300}.rwst-badge.bad{background:#fff0f1;color:#a22b36}.rwst-review-list,.rwst-report-list{display:grid;gap:14px}.rwst-review-top,.rwst-member-head{display:flex;align-items:center;gap:13px}.rwst-avatar img{width:76px;height:76px;object-fit:cover;border-radius:15px}.rwst-review-top h3,.rwst-member-head h2{margin:0;color:var(--rwst-n)}.rwst-review-top p,.rwst-member-head p{margin:4px 0 0;color:var(--rwst-m);font-size:12px}.grow{flex:1;min-width:0}.rwst-snapshot{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:16px 0}.rwst-snapshot>div{border:1px solid #ececf2;background:#fbfbfd;border-radius:10px;padding:10px}.rwst-snapshot small,.rwst-snapshot b{display:block}.rwst-snapshot small{color:var(--rwst-m);font-size:9px;text-transform:uppercase;font-weight:900;letter-spacing:.08em}.rwst-snapshot b{margin-top:4px;font-size:12px;overflow-wrap:anywhere}.rwst-action textarea,.rwst-photo-card textarea,.rwst-report textarea,.rwst-case-form textarea,.rwst-note-form textarea,.rwst-search input,.rwst-staff-form input,.rwst-staff-form select,.rwst-status-form select,.rwst-case-form select,.rwst-report select,.rwst-staff-list select{width:100%;border:1px solid #dfe1e8;border-radius:9px;padding:10px 11px;background:#fcfcfd;font:inherit;color:var(--rwst-t)}.rwst-action textarea:focus,.rwst-photo-card textarea:focus,.rwst-report textarea:focus,.rwst-case-form textarea:focus,.rwst-note-form textarea:focus,.rwst-search input:focus,.rwst-staff-form input:focus,.rwst-staff-form select:focus,.rwst-status-form select:focus,.rwst-case-form select:focus,.rwst-report select:focus{outline:0;border-color:var(--rwst-p);box-shadow:0 0 0 4px 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a{color:var(--rwst-n);text-decoration:none}.rwst-table td small{display:block;color:var(--rwst-m);margin-top:3px}.rwst-case-title{display:flex;justify-content:space-between;gap:15px}.rwst-case-title a{color:var(--rwst-p);text-decoration:none;font-weight:850}.rwst-case-title h2{margin:14px 0 4px}.rwst-case-title p{margin:0;color:var(--rwst-m)}.rwst-case-thread{display:grid;gap:10px;margin:18px 0;padding:16px;background:#fafafd;border-radius:13px}.rwst-case-msg{max-width:78%;padding:11px 13px;border-radius:12px;background:#f0f1f6}.rwst-case-msg.member{justify-self:start}.rwst-case-msg.staff{justify-self:end;background:#fff0f5}.rwst-case-msg.internal{justify-self:stretch;max-width:100%;border:1px dashed #d9cdb0;background:#fffaf0}.rwst-case-msg p{margin:5px 0;line-height:1.5}.rwst-case-msg small{color:var(--rwst-m);font-size:9px}.rwst-case-form>label,.rwst-form-grid label,.rwst-report label,.rwst-staff-form label{display:block;font-size:11px;font-weight:850;color:#5e6375;margin:10px 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b{margin-top:4px}.rwst-member-columns{display:grid;grid-template-columns:1fr 320px;gap:18px;border-top:1px solid #efeff4;padding-top:16px}.rwst-member-columns h3{margin-top:0}.rwst-note-list>div{border-left:3px solid #ebe1e5;padding:8px 11px;margin-top:10px}.rwst-note-list p{margin:4px 0;font-size:12px}.rwst-note-list small{color:var(--rwst-m);font-size:9px}.rwst-status-form{display:grid;gap:9px}.rwst-search{display:flex;gap:9px;margin-bottom:18px}.rwst-search input{flex:1;min-height:44px}.rwst-search-results{display:grid;gap:9px}.rwst-search-results>a{display:flex;align-items:center;gap:11px;background:#fff;border:1px solid var(--rwst-l);border-radius:12px;padding:10px 12px;text-decoration:none;color:inherit}.rwst-search-results img{width:54px;height:54px;border-radius:12px;object-fit:cover}.rwst-search-results span:not(.rwst-badge){flex:1;min-width:0}.rwst-search-results b,.rwst-search-results small{display:block}.rwst-search-results small{color:var(--rwst-m);margin-top:3px}.rwst-staff-form{display:grid;gap:4px}.rwst-help{color:var(--rwst-m);font-size:11px}.rwst-role-list>div{border-bottom:1px solid #efeff4;padding:10px 0}.rwst-role-list>div:last-child{border:0}.rwst-role-list p{margin:4px 0 0;color:var(--rwst-m);font-size:11px}.rwst-staff-list{display:grid;gap:10px;margin-top:18px}.rwst-staff-list article{display:flex;align-items:center;justify-content:space-between;gap:16px;background:#fff;border:1px solid var(--rwst-l);border-radius:13px;padding:13px 15px}.rwst-staff-list article>div{display:flex;align-items:center;gap:10px}.rwst-staff-list h3{margin:0}.rwst-staff-list p{margin:3px 0 0;color:var(--rwst-m);font-size:11px}.rwst-staff-list form{display:flex;align-items:center;gap:9px}.rwst-staff-avatar{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;background:#fff0f5;color:var(--rwst-p);font-weight:900}.rwst-check{display:flex!important;align-items:center;gap:7px!important;font-size:12px!important}.rwst-check input{width:auto!important;margin:0!important}.rwst-login{width:min(430px,calc(100% - 30px));margin:9vh auto;background:#fff;border:1px solid var(--rwst-l);border-radius:20px;padding:30px;box-shadow:0 22px 60px rgba(24,28,60,.1)}.rwst-login-brand{font-size:23px;font-weight:900;color:var(--rwst-b)}.rwst-login-brand span{color:var(--rwst-p)}.rwst-login h1{margin:20px 0 6px;color:var(--rwst-n)}.rwst-login>p,.rwst-login>small{color:var(--rwst-m);line-height:1.5}.rwst-login form{display:grid;gap:12px;margin:20px 0}.rwst-login label{font-size:12px;font-weight:800;color:#5d6272}.rwst-login input:not([type=checkbox]){display:block;width:100%;margin-top:6px;border:1px solid #dfe1e8;border-radius:10px;padding:12px}.rwst-login button{border:0;border-radius:10px;background:var(--rwst-p);color:#fff;padding:12px;font-weight:900;cursor:pointer}.rwst-login-error{background:#fff0f1;color:#9c2933;border-radius:9px;padding:10px;margin-top:14px;font-size:12px;font-weight:800}@media(max-width:1180px){.rwst-stats{grid-template-columns:repeat(3,1fr)}.rwst-photo-grid{grid-template-columns:repeat(2,1fr)}.rwst-snapshot{grid-template-columns:repeat(3,1fr)}}@media(max-width:820px){.rwst-app{display:block}.rwst-side{position:relative;height:auto;padding:13px}.rwst-logo{padding:3px 8px 10px}.rwst-me{display:none}.rwst-side nav{display:flex;overflow:auto;gap:5px;padding-bottom:3px}.rwst-side nav a{white-space:nowrap;padding:8px 10px}.rwst-side nav a.active{box-shadow:none;background:rgba(255,255,255,.12)}.rwst-side nav i{display:none}.rwst-side-bottom{display:none}.rwst-main{padding:18px 14px 40px}.rwst-pagehead{align-items:flex-end}.rwst-pagehead h1{font-size:25px}.rwst-grid2,.rwst-report,.rwst-member-columns{grid-template-columns:1fr}.rwst-photo-grid{grid-template-columns:1fr 1fr}.rwst-snapshot{grid-template-columns:repeat(2,1fr)}.rwst-form-grid{grid-template-columns:1fr 1fr}.rwst-staff-list article{display:block}.rwst-staff-list form{margin-top:12px;flex-wrap:wrap}}@media(max-width:560px){.rwst-stats{grid-template-columns:1fr 1fr}.rwst-photo-grid{grid-template-columns:1fr}.rwst-snapshot,.rwst-member-metrics,.rwst-form-grid{grid-template-columns:1fr 1fr}.rwst-pagehead p{font-size:12px}.rwst-date{display:none}.rwst-review{padding:14px}.rwst-review-top{align-items:flex-start}.rwst-avatar img{width:60px;height:60px}.rwst-case-msg{max-width:94%}.rwst-search{display:grid}.rwst-staff-list form{display:grid;grid-template-columns:1fr 1fr}.rwst-staff-list form select{grid-column:1/-1}}
.rwst-login-button{display:inline-flex;align-items:center;justify-content:center;margin-top:14px;padding:12px 16px;border-radius:10px;background:var(--rwst-p);color:#fff!important;text-decoration:none;font-weight:900}.rwst-login-links{display:flex;align-items:center;justify-content:space-between;gap:12px;border-top:1px solid #efeff4;padding-top:14px;margin-top:6px;font-size:11px}.rwst-login-links a{color:var(--rwst-p);font-weight:850;text-decoration:none}.rwst-login-links span{color:var(--rwst-m);text-align:right}@media(max-width:520px){.rwst-login-links{align-items:flex-start;flex-direction:column}.rwst-login-links span{text-align:left}}

/* v3.2.0 staff power editor */
.rwst-permission-editor{margin-top:10px;border:1px solid var(--rwst-l);border-radius:11px;background:#fbfbfd;padding:9px 11px}.rwst-permission-editor>summary{cursor:pointer;color:var(--rwst-b);font-weight:850;font-size:12px}.rwst-permission-editor form{margin-top:10px}.rwst-permission-editor label:not(.rwst-check){display:grid;grid-template-columns:minmax(120px,1fr) minmax(150px,.8fr);gap:8px 12px;align-items:center;border-bottom:1px solid #eeeef3;padding:8px 0;font-size:11px;font-weight:800}.rwst-permission-editor label small{grid-column:1/-1;color:var(--rwst-m);font-weight:500}.rwst-permission-editor select{width:100%;border:1px solid #dfe1e8;border-radius:8px;padding:8px;background:#fff}.rwst-permission-editor .rwst-check{margin:11px 0}.rwst-permission-editor .rwst-primary{width:100%;margin-top:6px}@media(max-width:560px){.rwst-permission-editor label:not(.rwst-check){grid-template-columns:1fr}.rwst-permission-editor label small{grid-column:auto}}

/* v3.2.2 Card-Based Modern Staff Dashboard */
body.rw-staff-shell{background:#f4f7fb}.rwst-app{grid-template-columns:224px minmax(0,1fr);background:#f4f7fb}.rwst-side{background:#fff;color:var(--rwst-t);border-right:1px solid #e8edf5;padding:18px 12px;box-shadow:4px 0 18px rgba(28,42,74,.035);z-index:3}.rwst-logo{color:var(--rwst-n);padding:4px 10px 18px;display:flex;align-items:center;gap:9px}.rwst-heart{display:grid;place-items:center;width:34px;height:34px;border-radius:11px;background:linear-gradient(135deg,var(--rwst-p),#f45b91);color:#fff;font-size:18px;box-shadow:0 8px 18px rgba(201,44,101,.2)}.rwst-wordmark{font-size:18px;line-height:1.05}.rwst-wordmark small{display:block;color:#81889c;font-size:9px;letter-spacing:.08em;text-transform:uppercase;margin-top:4px}.rwst-me{display:flex;align-items:center;gap:10px;background:#f8f9fd;border:1px solid #edf0f6;border-radius:13px;padding:10px;margin:0 4px 15px}.rwst-me img{width:38px;height:38px;border-radius:11px}.rwst-me span{min-width:0}.rwst-me b{color:#27314c;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.rwst-me small{color:#8790a4;font-size:9px}.rwst-side nav{gap:3px}.rwst-side nav a{color:#5a6378;border-radius:9px;padding:10px 11px;font-size:12px;font-weight:750}.rwst-side nav a:hover{background:#f6f7fb;color:var(--rwst-b)}.rwst-side nav a.active{background:linear-gradient(90deg,#eef1ff,#f5f6ff);color:#3541bd;box-shadow:inset 3px 0 0 #5262ef}.rwst-side nav i{display:grid;place-items:center;width:24px;height:24px;border-radius:7px;background:#f2f4fa;color:#66708a;font-style:normal;font-size:12px}.rwst-side nav a.active i{background:#dfe4ff;color:#3541bd}.rwst-side-bottom{border-color:#edf0f6}.rwst-side-bottom a{color:#7b8498}.rwst-workspace{min-width:0}.rwst-topbar{min-height:72px;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:13px 28px;background:linear-gradient(112deg,#4c56dc 0%,#6577ef 52%,#5fc5e9 100%);box-shadow:0 10px 28px rgba(51,57,137,.13)}.rwst-top-search{width:min(520px,48vw);height:42px;display:flex;align-items:center;gap:9px;background:rgba(255,255,255,.95);border:1px solid rgba(255,255,255,.65);border-radius:11px;padding:0 13px;box-shadow:0 6px 20px rgba(35,47,104,.08)}.rwst-top-search span{color:#77809a}.rwst-top-search input{width:100%;border:0!important;outline:0;background:transparent;padding:0!important;color:#3b4358}.rwst-top-search-empty{color:#fff;background:transparent;border:0;box-shadow:none;font-weight:800;padding-left:0}.rwst-top-right{display:flex;align-items:center;gap:18px;color:#fff}.rwst-top-date{font-size:11px;opacity:.9}.rwst-top-user{display:flex;align-items:center;gap:9px}.rwst-top-user img{width:36px;height:36px;border-radius:50%;border:2px solid rgba(255,255,255,.7)}.rwst-top-user b,.rwst-top-user small{display:block;line-height:1.2}.rwst-top-user b{font-size:11px}.rwst-top-user small{font-size:9px;opacity:.8;margin-top:3px}.rwst-main{padding:25px 28px 48px;max-width:1600px;width:100%;margin:0 auto}.rwst-pagehead{margin-bottom:18px}.rwst-dash-head{align-items:center}.rwst-dash-head h1{font-size:27px;margin:4px 0}.rwst-dash-head p{margin:0;color:#778094}.rwst-quick{display:inline-flex;align-items:center;justify-content:center;min-height:39px;padding:0 15px;border-radius:10px;background:linear-gradient(135deg,#5363ef,#3543bd);color:#fff!important;text-decoration:none;font-size:11px;font-weight:850;box-shadow:0 9px 20px rgba(65,78,197,.2)}
.rwst-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:16px}.rwst-kpi{position:relative;min-height:118px;display:flex;align-items:flex-start;gap:11px;background:#fff;border:1px solid #e7ebf3;border-radius:15px;padding:16px;text-decoration:none;color:inherit;box-shadow:0 7px 22px rgba(34,45,80,.045);overflow:hidden;transition:.18s ease}.rwst-kpi:hover{transform:translateY(-2px);box-shadow:0 11px 26px rgba(34,45,80,.08)}.rwst-kpi-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;font-size:19px;font-weight:900}.rwst-kpi>div strong,.rwst-kpi>div small,.rwst-kpi>div em{display:block}.rwst-kpi>div strong{font-size:25px;line-height:1;color:#202a46}.rwst-kpi>div small{font-size:10px;font-weight:800;color:#717a8e;margin-top:5px}.rwst-kpi>div em{font-size:9px;font-style:normal;font-weight:750;margin-top:8px}.rwst-kpi-profiles .rwst-kpi-icon{background:#eaf4ff;color:#2876d8}.rwst-kpi-profiles em{color:#2876d8}.rwst-kpi-photos .rwst-kpi-icon{background:#e9fbf3;color:#10a766}.rwst-kpi-photos em{color:#10a766}.rwst-kpi-cases .rwst-kpi-icon{background:#fff3e3;color:#dc8510}.rwst-kpi-cases em{color:#dc8510}.rwst-kpi-reports .rwst-kpi-icon{background:#fff0f4;color:#d83b69}.rwst-kpi-reports em{color:#d83b69}.rwst-mini-bars{position:absolute;right:13px;bottom:12px;display:flex;align-items:flex-end;gap:3px;height:26px;opacity:.65}.rwst-mini-bars i{width:4px;border-radius:4px;background:#a9b4d2}.rwst-mini-bars i:nth-child(1){height:9px}.rwst-mini-bars i:nth-child(2){height:17px}.rwst-mini-bars i:nth-child(3){height:13px}.rwst-mini-bars i:nth-child(4){height:24px}.rwst-dash-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(260px,.65fr);gap:15px;margin-bottom:15px}.rwst-panel{border:1px solid #e7ebf3!important;border-radius:15px!important;box-shadow:0 7px 22px rgba(34,45,80,.04)!important;background:#fff}.rwst-panelhead{padding-bottom:11px;border-bottom:1px solid #edf0f5}.rwst-panelhead h2{font-size:14px;color:#27314b}.rwst-panelhead span{font-size:9px}.rwst-chart-legend{display:flex;flex-wrap:wrap;gap:9px}.rwst-chart-legend b{font-size:8px;color:#7d869a;font-weight:700}.rwst-chart-legend b:before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;margin-right:4px}.rwst-chart-legend .p:before,.rwst-today-list i.p{background:#5264ef}.rwst-chart-legend .ph:before,.rwst-today-list i.ph{background:#2cc789}.rwst-chart-legend .c:before,.rwst-today-list i.c{background:#f3a43c}.rwst-chart-legend .r:before,.rwst-today-list i.r{background:#ec5e7c}.rwst-week-chart{height:190px;display:grid;grid-template-columns:repeat(7,1fr);align-items:end;gap:10px;padding:20px 8px 4px}.rwst-day{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:7px}.rwst-day small{font-size:9px;color:#8b93a7}.rwst-bar{width:min(32px,70%);min-height:6px;display:flex;flex-direction:column-reverse;justify-content:flex-start;border-radius:8px 8px 4px 4px;overflow:hidden;background:#eef1f6}.rwst-bar i{display:block;width:100%;min-height:0}.rwst-bar i.p{background:#5264ef}.rwst-bar i.ph{background:#2cc789}.rwst-bar i.c{background:#f3a43c}.rwst-bar i.r{background:#ec5e7c}.rwst-today-card{display:flex;flex-direction:column}.rwst-today-total{display:flex;align-items:end;gap:8px;margin:18px 0 13px}.rwst-today-total strong{font-size:38px;line-height:.9;color:#27314b}.rwst-today-total span{font-size:10px;color:#8a92a5}.rwst-today-list{display:grid;gap:9px}.rwst-today-list div{display:grid;grid-template-columns:8px 1fr auto;align-items:center;gap:8px;padding:7px 0;border-bottom:1px solid #f0f2f6}.rwst-today-list div:last-child{border:0}.rwst-today-list i{width:8px;height:8px;border-radius:50%}.rwst-today-list span{font-size:10px;color:#697287}.rwst-today-list b{font-size:11px;color:#2a344e}.rwst-queue-card{margin-bottom:15px}.rwst-panelhead a{font-size:9px;font-weight:850;color:#4b5ee4;text-decoration:none}.rwst-dash-table{display:grid}.rwst-dash-tr{display:grid;grid-template-columns:minmax(170px,1.2fr) 110px minmax(150px,.8fr) minmax(130px,.8fr) 76px;align-items:center;gap:10px;padding:11px 4px;border-bottom:1px solid #eef1f6;font-size:10px}.rwst-dash-tr:last-child{border:0}.rwst-dash-th{font-size:8px;font-weight:850;color:#9198a9;text-transform:uppercase;letter-spacing:.05em}.rwst-dash-member{display:flex;align-items:center;gap:9px}.rwst-dash-member img{width:36px;height:36px;border-radius:10px;object-fit:cover}.rwst-complete{display:inline-block;width:76px;height:6px;background:#edf0f5;border-radius:10px;overflow:hidden;margin-right:6px;vertical-align:middle}.rwst-complete i{display:block;height:100%;border-radius:10px;background:linear-gradient(90deg,#2fc787,#5bd9aa)}.rwst-dash-tr small{font-size:8px;color:#848c9f}.rwst-row-action{display:inline-flex;justify-content:center;padding:7px 10px;border-radius:8px;background:#edf0ff;color:#4758d4!important;text-decoration:none!important;font-weight:850}.rwst-live-monitor{margin-top:15px}.rwst-live-updated{display:inline-flex!important;align-items:center;gap:5px;color:#15a86b!important;font-weight:850}.rwst-live-updated:before{content:"";width:7px;height:7px;border-radius:50%;background:#25ca80;box-shadow:0 0 0 4px rgba(37,202,128,.12)}.rwst-live-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;padding-top:14px}.rwst-live-box{border:1px solid #edf0f5;border-radius:13px;background:#fbfcfe;padding:12px}.rwst-live-title{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:8px}.rwst-live-title>span{font-size:11px;font-weight:850;color:#34405d}.rwst-live-title strong{font-size:10px;color:#5f6a81}.rwst-live-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#27c985;box-shadow:0 0 0 4px rgba(39,201,133,.12);margin-right:7px}.rwst-live-dot.staff{background:#5968ef;box-shadow:0 0 0 4px rgba(89,104,239,.12)}.rwst-live-list{display:grid}.rwst-live-list>a,.rwst-live-list>div{display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:9px;padding:8px 4px;border-top:1px solid #edf0f5;color:inherit;text-decoration:none}.rwst-live-list b,.rwst-live-list small{display:block}.rwst-live-list b{font-size:10px;color:#303a55}.rwst-live-list small{font-size:8px;color:#8a92a4;margin-top:2px}.rwst-live-list em{font-size:8px;color:#7f889d;font-style:normal}.rwst-live-avatar{display:grid;place-items:center;width:31px;height:31px;border-radius:10px;background:linear-gradient(145deg,#e7ebff,#f5ecff);color:#4c58cc;font-size:11px;font-weight:900}.rwst-presence{width:9px;height:9px;border-radius:50%;margin-left:10px}.rwst-presence.online{background:#25ca80;box-shadow:0 0 0 4px rgba(37,202,128,.12)}.rwst-presence.away{background:#f0a73c;box-shadow:0 0 0 4px rgba(240,167,60,.12)}.rwst-presence.offline{background:#bac0cd}.rwst-live-list p{font-size:10px;color:#8991a4;margin:9px 4px}.rwst-live-note{margin:10px 0 0;font-size:8px;color:#969daf}.rwst-live-monitor.is-refreshing .rwst-live-updated{opacity:.55}
@media(max-width:1120px){.rwst-kpi-grid{grid-template-columns:repeat(2,1fr)}.rwst-dash-grid{grid-template-columns:1fr}.rwst-today-card{min-height:auto}.rwst-dash-tr{grid-template-columns:minmax(150px,1.2fr) 90px minmax(130px,.8fr) 110px 66px}}
@media(max-width:820px){.rwst-app{display:block}.rwst-side{position:relative;height:auto;border-right:0;border-bottom:1px solid #e8edf5;padding:10px}.rwst-logo{padding-bottom:10px}.rwst-me{display:none}.rwst-side nav{display:flex;overflow:auto;padding-bottom:3px}.rwst-side nav a{white-space:nowrap}.rwst-side nav i{display:none}.rwst-side-bottom{display:none}.rwst-topbar{padding:11px 14px;min-height:62px}.rwst-top-search{width:min(420px,58vw)}.rwst-top-date{display:none}.rwst-main{padding:18px 14px 40px}.rwst-live-grid{grid-template-columns:1fr}.rwst-dash-table{overflow:auto}.rwst-dash-tr{min-width:760px}}
@media(max-width:560px){.rwst-topbar{gap:8px}.rwst-top-search{width:auto;flex:1}.rwst-top-user span{display:none}.rwst-kpi-grid{grid-template-columns:1fr 1fr;gap:9px}.rwst-kpi{min-height:105px;padding:12px}.rwst-kpi-icon{width:36px;height:36px}.rwst-kpi>div strong{font-size:21px}.rwst-mini-bars{display:none}.rwst-dash-head{align-items:flex-end}.rwst-dash-head h1{font-size:22px}.rwst-dash-head p{font-size:10px}.rwst-quick{padding:0 11px;font-size:9px}.rwst-chart-legend{display:none}.rwst-week-chart{height:150px;gap:5px;padding-left:0;padding-right:0}.rwst-bar{width:22px}.rwst-live-list>a,.rwst-live-list>div{grid-template-columns:31px minmax(0,1fr) auto}}

/* v3.7.0 support attachments */
.rwst-case-msg .rwsup-attachment{display:block;margin:10px 0;text-decoration:none;color:#333989;font-weight:800;font-size:12px}.rwst-case-msg .rwsup-attachment.image img{display:block;max-width:320px;width:100%;height:auto;border-radius:12px;border:1px solid #e1e4eb;margin-bottom:5px}

/* v3.8.0 Customer Care workspace */
.rwst-support-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin:0 0 18px}.rwst-support-kpis>div{background:#fff;border:1px solid var(--rwst-l);border-radius:14px;padding:13px 14px;box-shadow:0 7px 22px rgba(28,31,57,.035)}.rwst-support-kpis small,.rwst-support-kpis strong{display:block}.rwst-support-kpis small{color:var(--rwst-m);font-size:9px;font-weight:850;text-transform:uppercase;letter-spacing:.05em}.rwst-support-kpis strong{margin-top:6px;color:var(--rwst-n);font-size:20px}.rwst-support-detail{max-width:1080px}.rwst-support-id{display:inline-flex;margin-top:14px;padding:5px 8px;border-radius:8px;background:#eef0ff;color:#4f5ed4;font-size:9px;font-weight:900;letter-spacing:.07em}.rwst-support-badges{display:flex;gap:7px;align-items:flex-start;flex-wrap:wrap}.rwst-support-meta{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin:17px 0}.rwst-support-meta>div{background:#fafbfe;border:1px solid #eceef4;border-radius:11px;padding:10px}.rwst-support-meta small,.rwst-support-meta b{display:block}.rwst-support-meta small{color:#8a91a3;font-size:8px;text-transform:uppercase;font-weight:900;letter-spacing:.06em}.rwst-support-meta b{margin-top:4px;color:#34405a;font-size:11px}.rwst-escalation{border:1px solid #f1d4d9;background:#fff5f6;border-radius:12px;padding:12px 14px;margin-bottom:14px}.rwst-escalation b{font-size:11px;color:#9d2733}.rwst-escalation p{margin:4px 0 0;color:#6f5960;font-size:11px}.rwst-msg-top{display:flex;align-items:center;justify-content:space-between;gap:12px}.rwst-msg-top small{font-size:8px;color:#8e95a5}.rwst-support-form{border-top:1px solid #edf0f5;padding-top:16px}.rwst-support-form input[type=text],.rwst-support-form select,.rwst-support-form textarea{width:100%;border:1px solid #dfe1e8;border-radius:9px;padding:10px 11px;background:#fcfcfd;font:inherit;color:var(--rwst-t);margin-top:5px}.rwst-support-form input[type=text]:focus,.rwst-support-form select:focus,.rwst-support-form textarea:focus{outline:0;border-color:var(--rwst-p);box-shadow:0 0 0 4px rgba(201,44,101,.08)}.rwst-support-actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:12px}.rwst-unread-row{background:#fff9fb}.rwst-new{display:inline-flex;margin-left:5px;padding:2px 5px;border-radius:999px;background:#ffe2ec;color:#a82250;font-size:7px;font-weight:950;vertical-align:middle}.rwst-support-table td:first-child{min-width:190px}
@media(max-width:1120px){.rwst-support-kpis{grid-template-columns:repeat(3,1fr)}}
@media(max-width:720px){.rwst-support-kpis{grid-template-columns:repeat(2,1fr)}.rwst-support-meta{grid-template-columns:1fr 1fr}.rwst-support-detail{padding:15px}.rwst-support-badges{margin-top:10px}.rwst-case-title{display:block}.rwst-form-grid{grid-template-columns:1fr}.rwst-support-actions>*{width:100%}}

/* v3.9.0 staff communications, notifications and workload polish */
.rwst-notification-bell{position:relative;display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:#f6f6fb;color:#333989;text-decoration:none;font-size:13px;border:1px solid #e8e9f2}.rwst-notification-bell.has-unread{background:#fff0f5;color:#c92c65;border-color:#f4c7d7}.rwst-notification-bell b{position:absolute;right:-5px;top:-6px;min-width:18px;height:18px;padding:0 4px;border-radius:999px;background:#c92c65;color:#fff;font-size:10px;display:grid;place-items:center;border:2px solid #fff}.rwst-notification-center{overflow:hidden}.rwst-notification-list{display:grid;gap:0}.rwst-notification{display:grid;grid-template-columns:10px 1fr auto;gap:13px;align-items:start;padding:15px 4px;border-bottom:1px solid #eeeef5;color:#25293b;text-decoration:none}.rwst-notification:last-child{border-bottom:0}.rwst-notification.unread{background:linear-gradient(90deg,rgba(201,44,101,.055),transparent)}.rwst-notification-dot{width:8px;height:8px;border-radius:50%;background:#d7d9e4;margin-top:7px}.rwst-notification.unread .rwst-notification-dot{background:#c92c65;box-shadow:0 0 0 4px rgba(201,44,101,.08)}.rwst-notification b{display:block;font-size:14px}.rwst-notification small{display:block;color:#73778b;line-height:1.5;margin-top:3px}.rwst-notification em{display:block;font-style:normal;color:#a0a3b2;font-size:11px;margin-top:5px}.rwst-workload-balance{margin-top:16px}.rwst-workload-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.rwst-workload-grid>div{display:grid;grid-template-columns:10px 1fr auto;gap:10px;align-items:center;border:1px solid #ececf3;border-radius:13px;padding:12px 13px;background:#fafafe}.rwst-workload-grid b{display:block;font-size:13px}.rwst-workload-grid span small{display:block;color:#7f8394;font-size:11px;margin-top:2px}.rwst-workload-grid strong{text-align:right;color:#333989;font-size:15px}.rwst-workload-grid strong small{font-size:10px;color:#8a8ea0;font-weight:600}.rwst-account-status{background:#fbfbfe;border:1px solid #ececf4;border-radius:14px;padding:14px}.rwst-member-email{margin-top:18px;padding-top:16px;border-top:1px solid #ececf3}.rwst-member-email>p{color:#75798d;font-size:12px;line-height:1.55}.rwst-member-email form{display:grid;gap:10px}.rwst-member-email input,.rwst-member-email textarea,.rwst-account-status textarea{width:100%;box-sizing:border-box}.rwst-account-status .rwst-help{margin:8px 0 0}.rwst-report textarea{min-height:72px}
@media(max-width:820px){.rwst-workload-grid{grid-template-columns:1fr}.rwst-notification{grid-template-columns:8px 1fr auto}.rwst-notification-bell{width:36px;height:36px}.rwst-member-email,.rwst-account-status{padding:12px}.rwst-top-date{display:none}}